Frequently Asked Questions

Orders and Payments
How can I buy a Faber machine?

You can purchase directly from the site.
If you need assistance before purchasing, you can write to customer@lofficinadifaber.com or WhatsApp us at +39 342 6080429.

What payment methods are accepted?

You can pay with:

  • Credit card or debit card
  • PayPal (payment in 3 installments, if allowed by the system)
  • Klarna (payment in 3 or more installments, if allowed by the system)
  • Bank transfer
    Payable to: Ofi S.r.l.
    IBAN: IT37O0538703421000042858204
    Banca BPER
    BIC and SWIFT: BPMOIT22XXX
Can I change or cancel an order?

If your order has not yet been handed over to the courier, you can request a change or cancellation through our Support, indicating your order number.

Shipping and Delivery
How long does it take to process an order?

Orders are processed within approximately 10 business days. For some specific ranges, times can be up to 13 business days.
How much does shipping cost?
  • In Italy shipping is free for orders over €300, otherwise €10 per machine.
  • For shipments within the European Union the cost is €40 per machine.
Can I track my order?

Yes. Once your order has been handed over to the courier, you'll receive a notification with the shipping details and a tracking link.
I received a damaged package. What should I do?

If the packaging is damaged, it is recommended to sign with reservations or refuse delivery.

Products and Use
What type of coffee do Faber machines use?

All Faber machines use E.S.E. (Easy Serving Espresso) paper pods.
Capsules or other formats cannot be used.
Are all Faber machines the same?

The dispensing system is the same across the various models. The differences concern design and additional features.
Is it normal to find water residue in the machine?

Yes. Faber machines are all assembled by hand and with Made in Italy materials. Once ready and before being packaged, they are tested individually. This is the reason for some water residue in the circuits.

Assistance and Warranty
How can I contact support?

You can contact customer service via:

  • Email: customer@lofficinadifaber.com
  • WhatsApp: +39 342 6080429
  • Toll-free number: 800 865866
  • Contact form
What are the customer service hours?

We answer from Monday to Friday:
9:30 – 13:00 / 14:00 – 16:00
Where can I find a service center?

You can find the nearest center by clicking HERE.
How does the Guarantee work?

Faber machines are covered by a 2-year warranty starting from the date of activation.

The warranty covers any manufacturing defects, but does not include damage caused by:

  • incorrect use
  • lack of cleaning and ordinary maintenance
  • use of non-compliant products

You can activate the warranty using the coupon included in the package or from the dedicated section on the website.

Returns and Refunds
How can I return a product?

You can request a return within 14 days of delivery.

The return request can be made directly from your customer profile on our website, selecting the order in question and using the appropriate return function.

Alternatively, you can send an email to:

customer@lofficinadifaber.com

indicating:

  1. order number;
  2. reason for the return;
  3. any useful information about the request.

Once we receive the request, we will provide you with all the instructions for proceeding with the return.

In the event of a withdrawal, the return shipping costs are borne by the customer. Shipping costs incurred for the original order are non-refundable.

The refund will be made after the returned product has been received and verified, using the same payment method used for the original order.
What happens if I refuse a damaged delivery?

The product is returned to the sender and a refund is issued. If you wish, a new shipment can be arranged at no additional cost.