Privacy policy

Last updated: July 29, 2026

Faber Coffee Machines operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a convenient shopping experience (the "Services"). Faber Coffee Machines is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or otherwise transact with us through the Services, or when you communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy governs the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the provisions regarding the collection, use, and disclosure of your information.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or de-identified so that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live, and as permitted or required by applicable law:

• Contact Information including your name, address, billing address, shipping address, telephone number, and email address.
• Financial Data including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account Data including your username, password, security questions, preferences, and settings.
• Transaction Data including items you view, add to your cart, add to your wish list, purchase, return, exchange, or delete, and transactions. past.
• Communications with us, including information you include in communications with us, such as when you submit a dispute to customer support.
• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information, including information about your interactions with the Services, as well as how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
• Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on your behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal data to provide the Services to you, as well as to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items you're interested in; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and to create a personalized shopping experience, such as with product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you've previously purchased or added to your cart and other activities within the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activity; and protect public safety and our services. By choosing to use the Services and registering for an account, you assume responsibility for protecting your credentials. We recommend that you do not share your username, password, or other login information with anyone.
• Communications with you. We use your personal data to provide you with customer support; provide you with answers; offer you effective services; and maintain our business relationships with you.
• Legal reasons. We use your personal data to comply with applicable laws or in response to valid legal process, including requests from authorities or government agencies; to investigate or participate in testimony, potential or pending litigation, or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, sellers, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, storage, fulfillment, and shipping).
• With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to serve personalized ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you live, you may have the right to ask us not to share your data to show you personalized ads and marketing based on your online activity with different merchants and websites.
• When you ask or authorize us to disclose certain information to third parties, such as to ship your products, or when you use social media widgets or integrations to log in.
• With our affiliates or within our corporate family.
• In connection with a business transaction such as a merger or bankruptcy; to comply with any legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our terms of service or policies; and to protect or defend the Services, our rights, and those of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services for you. To provide and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. Additionally, to help you protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information we receive from you through your interactions with our store, as well as with other merchants and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and Shopify itself. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and the rights you may have, you can review Shopify Consumer Privacy Policy. Depending on where you reside, you may be able to exercise certain rights regarding your personal data here Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee or are responsible for the privacy and security of such sites, nor for the accuracy, truthfulness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction on their use by us or any third party. Our inclusion of such links does not imply any endorsement by us of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion of that information. As of the effective date of this Privacy Policy, we are not aware of the "sharing" or "selling" (as those terms are defined in applicable law) of personal data of anyone under the age of 16.

Data Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, the data you send us may not be secure during transmission. We recommend that you only use secure channels to communicate sensitive or confidential information to us.

How long we retain personal data depends on several factors, such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your Rights and Choices

Depending on where you live, you may have one or more of the rights listed below regarding your personal data. However, these rights are not absolute and may only apply in certain circumstances, and we may refuse your request to the extent permitted by law.

• Right to access/know. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to request the erasure of personal data we hold about you.
• Right to correction. You may have the right to request the correction of personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal data and your rights, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. We may need to verify your identity before processing your requests, to the extent permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require proof of authorization from you, and we may ask you to verify your identity directly. We will respond to your request within the reasonable timeframes required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to refer your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal data outside of the country in which you live.

When transferring your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent authorities in the United Kingdom, unless the data transfer takes place to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory purposes. We will post the updated Privacy Policy on the website, change the "Last Updated" date, and provide a notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please call +39 342 608 0429, email customer@fabercoffeemachines.com, or contact us at Wolf Indigo Faber s.r.l., Viale Melvin Jones 4/8, 81100 Caserta CE, Italy For purposes of applicable data protection laws, we are the data controller of your personal data.